Return & Refund Policy

At Jiaro, we want you to adore every piece you receive. Still, we understand that unexpected issues can arise, and we’re committed to assisting you.

When Returns/Refunds Are Accepted

• Damaged Items Only: If your jewellery arrives damaged, we will gladly arrange a return or refund. Please report the issue within 5 days of receiving your order.

• Proof Required: To process your request, we require a clear, unedited video showing you opening the sealed package, with the damage visible.

When Returns/Refunds Are Not Accepted

• Change of Mind: If you simply decide you no longer want the piece, we cannot offer a return or refund. Please order only when you’re confident in your choice.

• Wear & Tear: Items damaged due to improper care, misuse, or accidents after delivery are not eligible.

• Size & Color Concerns: Dissatisfaction with size or color is not covered unless the item delivered differs from your original order.

Need Help?

If you have any questions or need assistance with our return and refund process, please contact us. We’re here to ensure your shopping experience is smooth and enjoyable.